Customer Testimonials

Salesman was very polite and very helpful with my choosing of a vehicle. I would recommend using this person again for anyone purchasing a vehicle.

A HUGE thank you to Eli, Andy, and everyone over at Veteran Chevrolet for helping me through the entire process! They made everything unbelievably smooth, especially when it came to diagnosing the vehicle and making sure I was able to see everything for myself. They were completely transparent and gave me the peace of mind I needed, and honestly, that’s exactly how buying a vehicle should be. I was definitely nervous making the drive from Houston, but these guys made every bit of it worth it. No time wasted, no waiting around, no stalling — I came in, we checked ... Read More

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Google - Oct 4, 2026

A HUGE thank you to Eli, Andy, and everyone over at Veteran Chevrolet for helping me through the entire process! They made everything unbelievably smooth, especially when it came to diagnosing the vehicle and making sure I was able to see everything for myself. They were completely transparent and gave me the peace of mind I needed, and honestly, that’s exactly how buying a vehicle should be. I was definitely nervous making the drive from Houston, but these guys made every bit of it worth it. No time wasted, no waiting around, no stalling — I came in, we checked the vehicle, test drove it, and went straight to the paperwork. Everything was straightforward and to the point. These people are incredible and, without a doubt, the best dealership experience I’ve ever had. The communication, teamwork, and overall customer service were top-notch. Once again, thank you Eli, Andy, and the entire Veteran Chevrolet team for making the process so smooth and stress-free! And a special thank you to Chad for your service! 🇺🇸 10/10 experience. I highly recommend these guys!

Omg, John Ayla is the best. He worked hard to get the car that I wanted. When my Bluetooth went crazy. I called and he had me come back and he fixed it. The whole team is very respectful and professional. But John is the best. Thank you for all your help

Made the impossible, possible!

Bought a car and got my first oil change, inspection and tire rotation free. Thank you so much.

It was excellent service Abraham and Lupe did a great job getting me into a new vehicle in one day process

I had a very positive experience dealing with Andy Nava and GM Eli Morales. They made the buying experience simple and didn’t put me through a lot of high pressure sales antics. My purchase was virtual, I found the vehicle on Chevy.com and upon connecting with Andy, he definitely was customer obsessed from the jump. He listened to everything I wanted, worked the deal my way, and made sure he was prompt on every single follow up I had. I didn’t wait for hours to get responses, it was literally minutes. The GM was also right by ... Read More

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Google - Jul 8, 2026

I had a very positive experience dealing with Andy Nava and GM Eli Morales. They made the buying experience simple and didn’t put me through a lot of high pressure sales antics. My purchase was virtual, I found the vehicle on Chevy.com and upon connecting with Andy, he definitely was customer obsessed from the jump. He listened to everything I wanted, worked the deal my way, and made sure he was prompt on every single follow up I had. I didn’t wait for hours to get responses, it was literally minutes. The GM was also right by his side throughout and from my lens seemed very accessible, which I deduce from Andy’s ability to get answers so quickly. And when we needed just a bit more to cross the finish line and agree to the deal, they offered to deliver my vehicle to me 7 hours away. I have to say it was truly white glove sales and service the whole way through. My only sadness is that as awesome as the sales process was, I bet I’m missing out on a superb service experience going forward because I live so far away.

I had a great experience at Veteran Chevrolet when purchasing my car. The staff was friendly, professional, and never made me feel pressured. My salesperson took the time to answer all my questions and helped me find the right vehicle for my budget and needs.

I had an extremely frustrating experience with the service department at Veteran Chevrolet, specifically with service advisor Roberto Guerra. I brought my Chevrolet Silverado 1500 to the dealership with only 7,500 miles on it because the truck suddenly developed a shifter failure and could not be driven. This is a nearly brand-new truck that I purchased new and have never modified. The dealership denied the warranty claim and told me the problem was caused by a hit. That explanation made absolutely no sense. I have photos from underneath the truck clearly showing the shifter cable wrapped around the drive shaft. My truck ... Read More

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Google - Mar 16, 2026

I had an extremely frustrating experience with the service department at Veteran Chevrolet, specifically with service advisor Roberto Guerra. I brought my Chevrolet Silverado 1500 to the dealership with only 7,500 miles on it because the truck suddenly developed a shifter failure and could not be driven. This is a nearly brand-new truck that I purchased new and have never modified. The dealership denied the warranty claim and told me the problem was caused by a hit. That explanation made absolutely no sense. I have photos from underneath the truck clearly showing the shifter cable wrapped around the drive shaft. My truck sat at the dealership for almost three (3) weeks while I tried to get answers. During that time I had no vehicle and received very little help or clear communication from the service department. In the end I was forced to pay almost $1,800 out of pocket just to get my truck repaired and back on the road. For a truck with only 7,500 miles, this should clearly have been handled under warranty. This entire situation was handled very poorly and has seriously damaged my confidence in the service department at Veteran Chevrolet. Customers should not have to fight over warranty coverage on a nearly new truck. Sounds like they just want to get the over price repair money and not have to deal with the warranty. I hope dealership management and **General Motors corporate review how this situation was handled. — Luis Bastidas

Office pleasant, informative, easy to work with. Honest and up-front with procedure and they requirements. Diagnostic found known problems plus a couple not so obvious. Fixed all but found I needed plug wires that weren't on the estimate. Replaced the wires free of charge. Truck (a Ford) runs good as new. Fast turnaround, fair price, quality work. Highly recommend their service dept.

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The service department was fantastic. It was well worth the drive from Portland to Mathis. I would highly recommend them and will definitely be using them for all my service work.

I love the work that Veteran Chevrolet in Mathis does. They are straight forward on what needs to be done and tells the true facts. They work your time, not what they want.

Very professional and made me feel very comfortable purchasing a cat from them. Candice handled the whole situation in person definitely took care of my needs. All the staff I talked to over the phone and in person straight up professional. All in all I may have not got the most rock bottom deal but did still get a great deal considering my credit. Very pleased with the whole situation. Long story short I went from dealer to dealer trying to get a decent vehicle and all I got was jacked prices and lies about everything being a great deal. ... Read More

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Google - Aug 28, 2025

Very professional and made me feel very comfortable purchasing a cat from them. Candice handled the whole situation in person definitely took care of my needs. All the staff I talked to over the phone and in person straight up professional. All in all I may have not got the most rock bottom deal but did still get a great deal considering my credit. Very pleased with the whole situation. Long story short I went from dealer to dealer trying to get a decent vehicle and all I got was jacked prices and lies about everything being a great deal. I'm not the smartest of people out there but I'm no fool. I would highly recommend anyone that needs a vehicle with decent credit along with little cash can find something they need and love. Thanks again Candice especially and the rest of the staff.

Since George has moved to service the service dept. is outstanding. George goes above and beyond.

Amazing service

Mr. Darwin and Parks went out of his way to help me out and find the part I needed! This man is an asset to this company he works for!

BUYER BEWARE!!!!! What started out to be a good situation turned bad pretty quick. To make a long story short, I flew down to this dealer from South Dakota to purchase a 2020 GMC 2500 Duramax after reading the carfax report and asking them if there was anything major wrong with it. You have to have trust in people when you make a long distance purchase and these folks seemed on the up and up........WRONG!!!! After driving my 2020 duramax straigh home to South Dakota (1307 miles) I parked it in my garage. The next day, when I backed it out the "... Read More

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Google - Jun 11, 2025

BUYER BEWARE!!!!! What started out to be a good situation turned bad pretty quick. To make a long story short, I flew down to this dealer from South Dakota to purchase a 2020 GMC 2500 Duramax after reading the carfax report and asking them if there was anything major wrong with it. You have to have trust in people when you make a long distance purchase and these folks seemed on the up and up........WRONG!!!! After driving my 2020 duramax straigh home to South Dakota (1307 miles) I parked it in my garage. The next day, when I backed it out the "low coolant" light was on. Added some coolant and all seemed good. This is not my daily driver, but a truck to pull racecar trailer with so it sits 95% of the time. I have only put 1400 miles on it in 2 months since the initial trip home. Well, this past weekend the "add coolant" light came on again. Took it in and come fo find out it needs head gaskets. So I called down to have an honest conversation with them (YEA, I know....sold as is) and thats exactly what they told me. I know for sure 100% for sure the truck was in this condition at the time I purchased it. I never once yelled or even cussed but Rob Lantite wanted nothing to do with trying to help me out. AS IN NOTHING AT ALL! Their service guy told me it was a $2200-3000 fix which is not even close. The best estimate I have found so far is right around $9700.00. I even went so far as to ask if they would buy the truck back from me. I got an immediate NO for an answer. I would stay as far away from these folks as possible if buying a used vehicle. They might seem like some great people up front, but I know for a fact this truck was sold with a ten thousand dollar defect that I am now stuck with. BUYER BEWARE!!!! I have been as nice as I possibly can be in this review but am also putting out facts. I know plenty about vehicles and engines and so on to know what really happened here. It's too bad there are still people like this in our great Country. Lesson learned right here.....buy local. I am still totally blown away by the response (or lack of) that I got from them earlier today. Enough from me. I hope you get the point.

Great dealership! Amazing staff! 10/10

They got deal done when no one else could but after I signed paperwork I was no longer important. When I had a problem with vehicle o was told to go to another dealer

You should probably not base a car dealer review on getting a 'deal', but instead based upon all aspects, from sales, finance, to service. I drove with my friend almost 45 minutes up from Corpus to Mathis to look at a recently advertised Kia Soul that had just come in. it had not been detailed, or even the minor fixups done to prepare it for sale. Ethan and Andy were my salespersons, and they got the car ready for the test drive and even took notes about any issues we found.Tim is the manager who closed the deal (he was ... Read More

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Google - Apr 9, 2025

You should probably not base a car dealer review on getting a 'deal', but instead based upon all aspects, from sales, finance, to service. I drove with my friend almost 45 minutes up from Corpus to Mathis to look at a recently advertised Kia Soul that had just come in. it had not been detailed, or even the minor fixups done to prepare it for sale. Ethan and Andy were my salespersons, and they got the car ready for the test drive and even took notes about any issues we found.Tim is the manager who closed the deal (he was fair, but firm, as the company obviously needed to profit from the sale). Rick, the general manager, helped to validate the deal, and brought us to Lydia, the finance manager to complete the deal (we were able to pay for the car with 2 credit cards!!!!!). Overall, we felt we were buying a car company and not just a car. These are the people we had to become convinced that they were both honest and reliable. We felt really good that they were both, and a company that we could feel good about recommending to friends (and here on Google). Even though the car was not prepped for sale (no detail, needed tires and a few service items), we decided to buy the car, KNOWING THAT these minor issues would be taken care of after the sale ... and they were. All in all, it was one of my best buying experiences, and I've bought a LOT of cars in my lifetime. Every one of the employees (i've not even talked about the service department yet - they are GREAT) I interacted with were people that I not only would want to do business with, but have a beer afterwards. I HIGHLY recommend Veteran Chevrolet for new or used cars (you gotta check out their two new corvettes!) and service. The nicest thing I can say about them is that I trust them, and that's a hard thing to come by. If you want to know, in addition to everything mentioned before, yes we did get a great deal too.

It was my first time ever buying a car and it was by far the best experience possible! Candice was so helpful and knew the perfect car for me! That girl deserves to be a manager! I walked out the door with a Brand new car!! Only expecting to get a used one but even with my budget and my crap credit I still ended up with such a beautiful car😍 yall go see my girl! You won’t regret it! I’m so proud to be apart of the Veteren Chevrolet family!

On FEB. 7th 2025 I was traveling from Cotullia TX to Sweeney TX . My 2020 Chevy engine had fail. I made to the Chevy dealer. When i arrived to the dealer they tested my truck with the computer. It had 47 codes. They determined that the moter had failed. I call the company that had my Warranty on the truck. They ask for 4 videos and Vetrans chey sent it to them. The company did nothing to resolve the issue or pay for a new motor. I had to purchase a new truck . The guys in the service was very helpful and worked had ... Read More

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DealerRater - Feb 11, 2025

On FEB. 7th 2025 I was traveling from Cotullia TX to Sweeney TX . My 2020 Chevy engine had fail. I made to the Chevy dealer. When i arrived to the dealer they tested my truck with the computer. It had 47 codes. They determined that the moter had failed. I call the company that had my Warranty on the truck. They ask for 4 videos and Vetrans chey sent it to them. The company did nothing to resolve the issue or pay for a new motor. I had to purchase a new truck . The guys in the service was very helpful and worked had to resolve the problem. I had to purchase a new Truck so i could go home. I would like to say thank you to all the employees that helped me get back on the road. I know this is where God sent me. Thank you for every thing you did wish you was my dealer back home. God bless you and again thank you

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Not even worth 1 star they do not keep their promises. Called several time no respond I was promised Weather Tech mats and they tried to give me cheap chevrolet mats and on top of that not for the whole car. I will never use them again and I would think twice before you do. I am Leary of using their service if this is the way they treat their customers. Think twice before you use this Company!!!!!

for the exception of the young lady who cordially greeted me as i walked in, the rest of the staff inexplicably indifferent to make a decent offer…this is the second disappointing meeting we’ve had with this dealership in the last few weeks! perhaps we didn’t come across as good customers??? we heard not so good opinions from others, we should have listened😡

I’ve been calling Andy my sells Rep all day today. I’m trying to make a deal happen. He offered me an X amount for my vehicle. I told him I need more. He told me he will get back with me every time I call him. He declined my call. It’s 4:30 in the afternoon and he cannot answer my calls. I have been trying to contact the finance manager finance manager still busy to take my call. I have to be begging them to sell me a truck Take your business somewhere else where they will appreciate ... Read More

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Google - Jan 7, 2025

I’ve been calling Andy my sells Rep all day today. I’m trying to make a deal happen. He offered me an X amount for my vehicle. I told him I need more. He told me he will get back with me every time I call him. He declined my call. It’s 4:30 in the afternoon and he cannot answer my calls. I have been trying to contact the finance manager finance manager still busy to take my call. I have to be begging them to sell me a truck Take your business somewhere else where they will appreciate your business and actually take your calls.

Best experience ever! Not only did I get the truck of my dreams, I was able to roll in some negative equity, get an amazing interest rate, and received premium white glove service! Not only did we get the deal done long distance, everything was exactly as expected on delivery. The best part was that they were able to deliver the truck to my door, 7 hrs away, on New Years Day! The only surprise was how amazing the experience was and how beautiful my new truck is! Lydia, Rick, and Eli are absolutely stunning!!!

The Owner Alex needs to take care of his customers at bayside Mitsubishi in Laporte Tx.

Highly recommended! Great staff. Will have you in & out right away. No pressure on purchasing or committing to uncomfortable payments. Will do EVERYTHING they can to make sure you leave satisfied. Thank you to Rik, Lydia, Lupe & Andy.

Candace was very helpful and knew very much about our new Colorado. She was patient and understanding. All pro! The sales manager worked with us the way we like. No back and forth games. He gave us the best deal. We shopped all the Chevy dealerships in the area also. I sincerely recommend Veteran Chevrolet. Small town dealer makin it happen 😃

We were very pleased with our experience at Veteran Chevrolet. Our salesman, Nathan Vela was great. I reached out to him in June regarding a truck that was in transit. He immediately called me back. He was professional and courteous. He reached out as soon as the truck arrived and we were able to setup an appointment to see the truck that evening. Again it was a great experience for us!

Been ripped off lately? If you need to remember how it feels, go to the service dept at Veterans Chevrolet/Mathis, TX. I was quoted a price but charged $165 for an oil change. My bad for going to a car dealer for oil change!

Lupe did an amazing Job ! Made the process very easy and smooth. Same day i came in Same day i got the Deal i wanted !

Worst service department I have ever been involved with. They refuse to schedule me for a warranty issue. 5 months and still just excuses. I am working directly with my General Motors contacts on this poor service center. They give Chevrolet a bad name. Would not recommend them to anyone.

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Candice Fernandez was our salesperson and she did an amazing job

I recently purchased a 2024 Tahoe High Country from Veteran Chevrolet, and I couldn’t be more impressed with their service. From the moment I walked in, I was greeted with warmth and professionalism. The staff at Veteran Chevrolet went above and beyond to ensure that my car-buying experience was smooth and enjoyable. One of the highlights of my experience was the fair value they offered for my trade-in Jeep. I was pleasantly surprised by the offer, which demonstrated their commitment to providing fair deals to their customers. Moreover, the entire process was seamless, thanks to the expertise and efficiency of ... Read More

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Google - Apr 27, 2024

I recently purchased a 2024 Tahoe High Country from Veteran Chevrolet, and I couldn’t be more impressed with their service. From the moment I walked in, I was greeted with warmth and professionalism. The staff at Veteran Chevrolet went above and beyond to ensure that my car-buying experience was smooth and enjoyable. One of the highlights of my experience was the fair value they offered for my trade-in Jeep. I was pleasantly surprised by the offer, which demonstrated their commitment to providing fair deals to their customers. Moreover, the entire process was seamless, thanks to the expertise and efficiency of the staff. They guided me through every step, answered all my questions, and made sure I felt confident in my decision. Overall, I highly recommend Veteran Chevrolet to anyone in the market for a new vehicle. Their outstanding service and fair trade-in values set them apart from other dealerships, making them a top choice for car buyers.

Gilbert did a great job

Great Experience! Amazing customer service, very knowledgeable and considerate of my time. I was “in and out” in 1 hour driving away in my new Silverado 2500HD…. As a Veteran, I can’t say enough good things about this dealership and my experience!

Service dept got my truck in and out! Great experience!

The entire staff in the service department are doing a wonderful job- the service manager & her crew were very friendly & helpful - unlike some services we have had at other dealerships

Gilbert did a awesome job

Don't go to their service dept. They over-torqued and stripped all 16 lug nuts on my Platinum Edition Maxima. When I called them on it, they blamed Pleasanton, where my car has never been. Then the head of the service department told me that lug nuts swell up over time. Please, I've been a mechanic over 30 years. 16 mistakes in a row, minimum, and I get no accountability.

Awesome staff thanks for service

Gilbert was great to work with and I drove all the way from Austin for the deal. Thank you.

Before reading, know that I understand everyone's experience is going to be different. My review is based on my experience. If you are planning on purchasing a vehicle through Veteran Chevrolet, I would recommend it. Maybe its because they are trying to get me out of my vehicle that's in their shop and into a new one in their lot or maybe because the sales department simply has it together, I don't know. What I do know is, the rep I spoke with was on it and even played the middle man with service department for me, ... Read More

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Google - Feb 20, 2024

Before reading, know that I understand everyone's experience is going to be different. My review is based on my experience. If you are planning on purchasing a vehicle through Veteran Chevrolet, I would recommend it. Maybe its because they are trying to get me out of my vehicle that's in their shop and into a new one in their lot or maybe because the sales department simply has it together, I don't know. What I do know is, the rep I spoke with was on it and even played the middle man with service department for me, reasons being explained shortly. As far as getting your vehicle serviced here, I wouldn't recommend it. Not because they don't know what they are doing nor the fact my vehicle has been in their shop for warranty service (Belt and water pump replacement) for about a month however because the lack of communication. I get it, one customer isn't priority over another and they probably get hundreds of calls a day however between my wife and I, we've called 10 times and had them answer maybe 4 times with message left every time they don't. To the messages they've followed up 2 times. Mind you the 10 phone calls isn't to nag its to follow up because we are 2 hours away from the shop (broke down on the highway warranty only covered certain mile radius or closest Chevy dealership) and every time we did speak to someone it was between the "parts on back order" to "I would be very surprised if your car isn't ready today" (I was told this twice; once two weeks ago and once last week). I do want to say, when they do answer, they are polite and cordial but for the love of God, what is the status of my vehicle so I can coordinate a pick up. Needless to say my vehicle still in the shop with 3 voicemails since the "I would be very surprised if your car isn't ready today" conversation last week and still no follow up. Although I can continue to use the sales rep to get my updates, I don't because I respect that this isn't his job nor his obligation to play middle man for me. This is a shot in the dark however I'm writing a review because maybe they have BD/CS department that will follow up.

Very nice and welcoming people, Lovely salesmen, and professional management. 5 Stars service! Way to go Ross!

My husband and I have purchased 6 vehicles and this by far has been the best experience! Monica made us feel so comfortable and was not pushy at all, I called her about the vehicle I was interested in, she gave me great information and even had the car ready for a test drive when I arrived. The manager was great as well and he made things happen in minutes!!! They gave me the price I wanted to hear, and the deal was done! Easiest vehicle purchase ever for us!! We were so pleased with this purchase and this mama got ... Read More

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Google - Feb 2, 2024

My husband and I have purchased 6 vehicles and this by far has been the best experience! Monica made us feel so comfortable and was not pushy at all, I called her about the vehicle I was interested in, she gave me great information and even had the car ready for a test drive when I arrived. The manager was great as well and he made things happen in minutes!!! They gave me the price I wanted to hear, and the deal was done! Easiest vehicle purchase ever for us!! We were so pleased with this purchase and this mama got what she wanted! We definitely recommend the Veteran Chevrolet Team!! Great Deal!! Go out and see them for your next vehicle purchase!

My father bought a black corvette C8 here and they gave us a great deal for the Car, and we are happy with the customer service!

Tell you what if your looking for a Great Deal and Sales man who looks out for the Customer Veteran Chevrolet in Mathis Texas is where it's at. A huge shout out to Lupe Leal for the Great Deal and prices he did for me and my family

Go in and ask for Gilbert awsome customer service and got us a deal we were happy with!

Gilbert was great and very efficient! Glad he was our salesman perfect service! Definitely recommend him!!!!!

THE ENTIRE TEAM AT VETERANS CHEVERLET WAS EXTREMLY GOOD TO ME . MY SALESMAN JOHNATHAN GARZA WAS PROMPT AND PATIENT WITH ME AND WHAT I WAS LOOKING FOR. HE GOT ME INTO A CAR THAT IM IN LOVE WITH . THANK YOU FOR ALL YOUR HELP.

I brought my vehicle in at 4 pm on Thursday for a check engine light. Technician said they couldn't even look at it until Monday. I explained I lived 5 hours away and needed to be home by Sunday. Adam had compassion on me and checked with his manager, who said they would help me the best they could. Friday's diagnosis: bad injector. They ordered the part, but let me know if they didn't receive it early enough that it wouldn't be fixed by closing time and they don't work on Saturday. They received the part and ... Read More

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Google - Nov 8, 2023

I brought my vehicle in at 4 pm on Thursday for a check engine light. Technician said they couldn't even look at it until Monday. I explained I lived 5 hours away and needed to be home by Sunday. Adam had compassion on me and checked with his manager, who said they would help me the best they could. Friday's diagnosis: bad injector. They ordered the part, but let me know if they didn't receive it early enough that it wouldn't be fixed by closing time and they don't work on Saturday. They received the part and repaired my vehicle and called me by 4:15 pm to say it was ready to be picked up. Jen called me at every step to give me information about the issues and the costs involved and request permission to proceed. Their honesty and integrity and care for me as the customer were extremely impressive. I know other people were helping with my situation even though I don't know their names to thank them. God's blessings on each of you!

Evaluated and presented me with the problems and solutions and options In a very timely manner!

Fast and quick. Making appt was simple and easy.

A workshop in communication and employee retention is recommended. Learn to reconnect all hoses prior to releasing the vehicle back to customer. Follow through with requested quotes, its a good way to get follow up business. Be better, much, much better.

Never received calls back after calling the service department several times to try and make appointments for service. Left several voice mails with no return calls. Called several times to confirm and online appointment for service and got the same,, no answer and no return phone call. Not sure what has happened to this service dept as I have used them for the past 6 yrs and have received outstanding customer service. This last time I asked for them to check the windshield washer fluid and add if needed. I knew I needed it but wanted to see if they would ... Read More

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Google - May 28, 2022

Never received calls back after calling the service department several times to try and make appointments for service. Left several voice mails with no return calls. Called several times to confirm and online appointment for service and got the same,, no answer and no return phone call. Not sure what has happened to this service dept as I have used them for the past 6 yrs and have received outstanding customer service. This last time I asked for them to check the windshield washer fluid and add if needed. I knew I needed it but wanted to see if they would actually check and fill it. I even mentioned it to the gentleman that was there. When I was told my vehicle was ready I checked to see if they had serviced the wiper fluid after being told that they did and it was still empty. I know this seems like a small thing but if I can't trust to even have that done how is one to believe and trust that what they say is actually getting done is being done. I am very skeptical that the so called 27 point check is even being done even though they say it is on the receipt/invoice. A quick look under the hood shows no signs of it being done. I will continue to take my vehicle here, but if this type of service continues I will look elsewhere for my service needs, and let friends and family know about this service department's lousy service and practices.

Well I took my truck for a transfer case replacement the 14 of September and I got it back the 4 of October ( not counting than I started the process since September 2nd) pretty bad experience if I can say that

Sales person.lead me to believe truck had all the features I wanted and I drove over 100 miles to take delivery of the truck and did not have any of the features that I requested...sales person lied to me just to get me in there

Sux no body in parts dept.to wait on you.

Really hard to get qualified for vehicle purchase. Only dealer in town, not to competitive with prices. Friendly staff.

I was lucky to find a diesel truck to replace my wrecked truck at Allways Cheverlete in Mathis I was working with Danny in sales .I Explained to him that I already got a PO for the truck. He was helpful at first , We were trying to get all the paperwork completed. Because this started out as a Commercial fleet sale we submitted a rebate threw Fleet Generals Motor and got approved . The G.m. Mike did not want to honor it because he stated that it was taking a commission away from there sales department. He stated That he ... Read More

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Google - Feb 12, 2021

I was lucky to find a diesel truck to replace my wrecked truck at Allways Cheverlete in Mathis I was working with Danny in sales .I Explained to him that I already got a PO for the truck. He was helpful at first , We were trying to get all the paperwork completed. Because this started out as a Commercial fleet sale we submitted a rebate threw Fleet Generals Motor and got approved . The G.m. Mike did not want to honor it because he stated that it was taking a commission away from there sales department. He stated That he had several company's that would pay the top dollar for the truck. I explained to him They were aware of the rebate from the start of this process but he felt that it would hold up any chance to replace the inventory due to Covid He then went to say he already printed the contract and he did not want to reprint the forms. Because Cheverlete was offering a only one time rebate of $2250 for a 72k truck we had a chance With our fleet program we can use a $7500 .rebate. Basically they lost a sale Everyone does have the right to refuse service to anyone I wanted to buy local but because I am the owner of my company I will make sure I will buy the rest of my work vehicles some where far from them. Danny did not at anytime speak up when all of us were trying to come to a agreement. He let his Gm talk for him. Thanks but no thanks They basically did not want to do business with a local company I walked away with my down payment and gave it to someone else. I think back and I am lucky I did not close the deal to make them happy instead of me.

CAR WAS TOWED IN BECAUSE IT WOULD NOT STAY ON .IT WOULD START BUT IT WOULD TURN OFF. DEALER REPLACED ALTERNATOR AND SAID IT ALSO NEEDED A BATTERY BUT IT WAS NOT COVERED BY WARRANTY. PICKED UP CAR. CHECKED BATTERY, BATTERY IS STILL GOOD CAR STILL TURNS OFF WILL NOT STAY ON, STILL HAS THE SAME PROBLEM.

Purchased a 2017 GMC 3500HD Denali from this dealership only to find out it needed 2800 bucks in front end work. When I called Mike(Miguel) the GM he informed me that they could not do anything because I didn't purchase the extended warranty from them. When I ask him about the inspection they were supposed to do to insure a good used $50K truck, he said they only inspect to make sure it pass state inspection. Oh and they seemed to have turned the aluminum wheels backwards due to damage on the polished side. These folks are friendly but watch ... Read More

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Google - Dec 23, 2020

Purchased a 2017 GMC 3500HD Denali from this dealership only to find out it needed 2800 bucks in front end work. When I called Mike(Miguel) the GM he informed me that they could not do anything because I didn't purchase the extended warranty from them. When I ask him about the inspection they were supposed to do to insure a good used $50K truck, he said they only inspect to make sure it pass state inspection. Oh and they seemed to have turned the aluminum wheels backwards due to damage on the polished side. These folks are friendly but watch your back.

Where to start first off service not on their toes mechanics not sure if they were really mechanics place almost dead needs more life not to many vehicles to choose from..Maybe build a new facilty.

Might have bought a vehicle from here but I for sure will not now. Took my 2015 diesel truck there abiut a week ago and they did a service diag and replaced a fuse - charged me 250. My sunroof wasn't working and either was rear window. Afterwards they give me a list of stuff that needs to be done totalling 3600. Half the things on the list were just done. Are yall that money hungry to screw everyone who comes into the service dept? Just lost a local potential annual sales deal. I trade in my truck every 1-2 yrs. Do ... Read More

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Google - Aug 30, 2020

Might have bought a vehicle from here but I for sure will not now. Took my 2015 diesel truck there abiut a week ago and they did a service diag and replaced a fuse - charged me 250. My sunroof wasn't working and either was rear window. Afterwards they give me a list of stuff that needs to be done totalling 3600. Half the things on the list were just done. Are yall that money hungry to screw everyone who comes into the service dept? Just lost a local potential annual sales deal. I trade in my truck every 1-2 yrs. Do NOT take your vehicle to this service dept unless you enjoy getting screwed.

Everyone treated me great until, they were issues with my Acadia, rear a/c wasn’t working properly, radio was going off and on by itself, there were scratches on body, and on rim, installing new luggage rack. So they were great picking it up but 2 weeks later and nothing was done, communication at there service was horrible, no one answered to begin with. After they said it was ready they delivered it but nothing was fixed. Paperwork that was turned in to me even said it. I got a lemon of a freaking deal. 😔

Bought a used Colorado at this dealership. Everyone was very friendly and Gilbert Martinez made the buying process stress free and enjoyable. Looking forward to doing business with this dealership and Gilbert again in the future.

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Your tech got inside my vehicle without a mask and I work at a nursing facility

VERY VERY TERRIBLE SERVICE AT THIS DEALERSHIP , I brought my truck in to have a u joint and yoke on my silverado they get the job done , so I go five miles down the street and the driveshaft u joint breaks again along with the tail shaft on my transmission and the yoke on my rear axle , so please everyone don't have service done by these people if you want to keep your car or truck running.

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Love the location great experience with the people. Won't ever buy a vehicle from your location due to the fact that you can't understand do call dont text don't email me. I will contact you when I want a vehicle and when I do I want to be able to get the bottom dollar price out the door and a value on my trade without having to leave all my info so that I don't have to receive these stupid emails and text and phone calls.

Prompt service with no problems scheduling and completing service. Would certainly visit this dealership again when in the area. Only issue was one of the valve stem caps was not replaced.

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VERY, VERY BAD customer service. I hope you never have to leave your car with this dealership. I still can't believe that businesses are still open with this kind of customer service. On September 24, I left my car in this dealership because of an oil leak, I was told by the service manager that they would need to check which is normal.SO I rented a car and returned home to Houston, TX. I called several times to check what they had found out about the oil leak, but nobody would call me back, finally I got a call ... Read More

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Google - Dec 17, 2019

VERY, VERY BAD customer service. I hope you never have to leave your car with this dealership. I still can't believe that businesses are still open with this kind of customer service. On September 24, I left my car in this dealership because of an oil leak, I was told by the service manager that they would need to check which is normal.SO I rented a car and returned home to Houston, TX. I called several times to check what they had found out about the oil leak, but nobody would call me back, finally I got a call saying that they had to replace the motor and that the car would be ready in a COUPLE OF WEEKS, well those two weeks turned in about six weeks, in the mean time I called to check on the status of my car but after numerous messages, NONE was answered. Finally after TWO MONTHS I picked up the car. Only God knows what they did to fix my car. I hope you have a different experience and a pleasant one that I did. I believe now they have a new Service Manager but only time will tell.

They are alway friendly and fast to attend to your needs. Service department is alway tried to do the repairs or service you need on your car.

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This dealership is very accommodating to what you want in a vehicle. What you need and what will work for you. Very helpful! We are very please with Always Chevrolet!!!

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Truck at dealer for over 7 months with light on and cannot fix Just a bunch of parts changers!! They don’t have any idea what they are doing nor should they be working on any diesel trucks!!

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Wide selection of vehicles, sales rep, GM and finance manager treated us with respect. They valued our time and didn’t force us to wait longer then we needed to to get our desired deal complete. This is the first purchase of a vehicle I actually enjoyed due to our sales rep John. He was honest and genuine something you don’t see often at car dealerships. No endless haggling back and forth, respected what our budget was without belittling us. When we did spend about a twenty min stretch alone the sales rep John came to keep us updated ... Read More

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DealerRater - Nov 20, 2019

Wide selection of vehicles, sales rep, GM and finance manager treated us with respect. They valued our time and didn’t force us to wait longer then we needed to to get our desired deal complete. This is the first purchase of a vehicle I actually enjoyed due to our sales rep John. He was honest and genuine something you don’t see often at car dealerships. No endless haggling back and forth, respected what our budget was without belittling us. When we did spend about a twenty min stretch alone the sales rep John came to keep us updated each step of the process. The finance manger didn’t pressure us to add any extras to our vehicle and quickly and thoroughly went through the paperwork answering our questions. Got what I wanted on my trade in and was delivered a beautiful 2019 black trail boss with leather at a perfect price. Will come back for next vehicle and recommend to all family.

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We are totally pleased with them. They went out of their way to help us meet our goal and get us the vehicle we wanted.

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I want to thank Allways Ceverolet Staff for helping me trade my car. Staff was very friendly and made me feel like family. The moment I walked in they gave me the confidence I needed to trade in my car. Staff was honest and explained everything openly. Thank you

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I was needing a car, after calling and visiting with other auto sites.. Allways Chevrolet in Mathis were the only ones that were willing to go the extra mile for me. Gilbert listened to what i was needing and what i had to work with. He did his magic...found a car and now im a proud owner of a Chevy Malibu. Special thanks to 3 individuals that made it all possible. Gilbert, Brandon and Kimberly. Everyone at this dealership are professionals, kind and truly will work with you!

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We had been shopping around and was not satisfied.We have bought other vehicles at allways Chevrolet and have been very so we went back and dealt with them again. They stay with you to be sure they meet your needs.

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After so many times of being rejected I was ready to give up on getting a vehicle. JohnMichael and Kim worked hard to get me into my 2019 Malibu. Thank you from the bottom of my heart for your hard work and dedication to getting me approved.

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Servuce is horrible

Old and outdated for a Chevy dealer building falling apart not what I expected for a GM dealership dirty floors parking was terrible holes in service bay roof

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Greg found the car I was looking for and had excellent experience very happy will buy the truck next year from Greg Thank you Roxana Brown

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Went above and beyond to help me find exactly what I needed based on my preferences so I didn’t need to miss work. The two sales representatives (Kim Ayala, Gilbert) that helped me were very upfront and helpful and were available for contact even with my hectic schedule. I Wouldn’t have a problem recommending to anyone looking to purchase a vehicle

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Vehicles were super dirty, like someone just traded them all in and the dealership didnt bother cleaning them enough to show. Who wants to sit in a car that still has "liquid stains" in the cup holders, dirt and rocks in the carpet and crumbs of god knows what in the back seats.